FAQ — Reyds Refrigeration Gauteng

Question 1

What areas does Reyds Refrigeration Gauteng service?

Accepted Answer

We service the full Gauteng province, with a strong focus on Pretoria, Centurion, Midrand, Ekurhuleni (East Rand) and the Vaal Triangle. Our teams cover commercial, industrial and domestic clients across all major Gauteng industrial corridors. Contact us to confirm coverage for your specific location.

Question 2

Do you offer 24/7 emergency call-outs?

Accepted Answer

Yes. We operate a 24/7 emergency response line for breakdowns and critical failures. Industrial cold-chain and commercial clients receive priority dispatch. Call 069 268 0988 at any time and our on-call technician will be dispatched to your site.

Question 3

What brands do you work with?

Accepted Answer

We are experienced with all major AC and refrigeration brands including Daikin, Mitsubishi Electric, LG, Samsung, Carrier, Trane, Hitachi, Gree, Midea and York. We carry a broad range of spare parts and can source components for most commercial and industrial systems.

Question 4

Are your technicians certified?

Accepted Answer

All our technicians hold relevant SAQCC (South African Qualifications and Certification Committee) Gas certifications and are trained on the specific systems they service. We are fully compliant with South African refrigerant handling regulations.

Question 5

Do you provide written quotes before starting work?

Accepted Answer

Always. We provide a detailed written quotation before any work begins. For installations and major repairs, a site assessment is conducted first at no charge. You will never receive a surprise invoice.

Question 6

How long does a typical split unit installation take?

Accepted Answer

A standard residential or light-commercial split unit installation typically takes 3 to 5 hours for a single unit. Multi-split or ducted systems take longer depending on the number of indoor units and the complexity of the pipework run. We will give you a time estimate when we quote.

Question 7

What size AC unit do I need for my space?

Accepted Answer

Sizing depends on the room volume, insulation, sun exposure, occupancy and heat load. As a rough guide, you need approximately 100W of cooling capacity per square metre for a well-insulated space. Our technicians perform a proper heat-load calculation before recommending a unit — oversizing wastes energy and undersizing leads to poor performance.

Question 8

Can you install AC in a building that has no existing system?

Accepted Answer

Yes. We handle full greenfield installations including electrical supply, pipework, drainage and commissioning. For commercial and industrial projects we also manage the design and specification phase. Contact us for a site assessment.

Question 9

Do you handle the electrical work as well?

Accepted Answer

We coordinate all electrical work required for AC and refrigeration installations. For dedicated circuits and DB board work, we work with registered electricians and can manage the full project on your behalf.

Question 10

What warranty do you offer on installations?

Accepted Answer

We provide a 12-month workmanship warranty on all installations. Manufacturer warranties on equipment are passed through in full — typically 2 to 5 years on parts and compressors depending on the brand and model. Extended warranties are available on selected brands.

Question 11

How often should I service my air conditioner?

Accepted Answer

Residential split units should be serviced at least once a year, ideally before summer. Commercial systems running continuously should be serviced every 6 months. Industrial refrigeration plant and cold rooms should be inspected quarterly. Regular servicing extends equipment life, maintains efficiency and prevents costly breakdowns.

Question 12

What does a standard service include?

Accepted Answer

A standard service includes cleaning the indoor and outdoor coils, checking refrigerant levels and pressures, inspecting electrical connections and contactors, cleaning or replacing filters, checking drain lines, lubricating moving parts, and a full operational test. We provide a written service report after every visit.

Question 13

Do you offer maintenance contracts?

Accepted Answer

Yes. We offer annual maintenance contracts for commercial, industrial and domestic clients. Contracts include scheduled service visits, priority response for breakdowns, discounted parts and labour, and a dedicated account manager. Contact us for a tailored contract proposal.

Question 14

My AC is not cooling as well as it used to — what could be wrong?

Accepted Answer

Reduced cooling performance is most commonly caused by dirty coils, low refrigerant (indicating a leak), a failing compressor, or blocked airflow. It can also be caused by an undersized system struggling in extreme heat. A service visit will diagnose the exact cause. Do not ignore reduced performance — it typically gets worse and more expensive to fix over time.

Question 15

How do I know if my system has a refrigerant leak?

Accepted Answer

Signs of a refrigerant leak include reduced cooling or heating performance, ice forming on the indoor or outdoor unit, hissing or bubbling sounds, and higher electricity bills. If you suspect a leak, switch the system off and call us. Refrigerant leaks must be repaired by a certified technician — it is illegal to top up a leaking system without first repairing the leak.

Question 16

What types of commercial refrigeration do you install and service?

Accepted Answer

We install and service walk-in cold rooms, blast freezers, display refrigeration, process chillers, glycol cooling systems, condensing units, and full cold-chain facilities. We work across food processing, pharmaceutical, hospitality, retail and industrial sectors.

Question 17

My cold room temperature is rising — what should I do?

Accepted Answer

A rising cold room temperature is a critical failure. Switch to backup cooling if available, move perishable stock if possible, and call our emergency line immediately on 069 268 0988. Common causes include compressor failure, refrigerant loss, condenser blockage, or a faulty thermostat. We treat cold room failures as priority call-outs.

Question 18

Can you design a cold room from scratch for my facility?

Accepted Answer

Yes. We provide full cold room design, supply, installation and commissioning. This includes insulated panel supply and installation, refrigeration plant selection and installation, temperature monitoring systems, and compliance documentation. We work with food-grade and pharmaceutical-grade specifications.

Question 19

What refrigerants do you use and are they environmentally compliant?

Accepted Answer

We work with all common refrigerants including R410A, R32, R134a, R404A, R407C and R22 (for legacy systems). All our technicians are SAQCC certified for refrigerant handling. We follow South African regulations on refrigerant use and disposal, and we advise clients on transitioning away from high-GWP refrigerants where applicable.

Question 20

Do you service industrial process cooling systems?

Accepted Answer

Yes. We service process chillers, cooling towers, dry coolers, and glycol systems used in manufacturing, data centres, pharmaceutical production and chemical processing. Industrial process cooling requires specialist knowledge — our senior technicians have extensive experience in this sector.

Question 21

How much does a new air conditioner installation cost?

Accepted Answer

Installation costs vary depending on the unit capacity, the complexity of the installation, pipework length, and any electrical work required. A basic residential split unit installation typically starts from R3,500 excluding the unit. Commercial and industrial installations are quoted on a project basis. Contact us for a free site assessment and written quote.

Question 22

Do you charge a call-out fee?

Accepted Answer

Yes, we charge a standard call-out fee which covers travel and the first hour of diagnostic time. This fee is waived for clients on a maintenance contract. After diagnosis, you will receive a written quote for any repair work before we proceed.

Question 23

Do you offer payment terms for large projects?

Accepted Answer

Yes. For commercial and industrial projects above a certain value, we offer staged payment terms tied to project milestones. This is discussed and agreed in writing before work commences. Contact our accounts team for details.

Question 24

Is VAT included in your quotes?

Accepted Answer

All our quotes are presented excluding VAT unless otherwise stated. The final invoice will reflect VAT at the current South African rate. We are a registered VAT vendor and provide full tax invoices.

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